General Support
Billing questions, account issues, subscription management, and general help.
Response within 24 hours · Resolution within 5 business days
Trust & Safety
Report policy violations, harmful content, trafficking, abuse, or safety concerns.
Initial review within 24–48 hours · Emergency reports escalated immediately
Legal & Compliance
DMCA notices, law enforcement requests, legal disputes, and regulatory inquiries.
Response within 5 business days
Privacy
Data access, correction, deletion requests, and privacy rights inquiries.
Response within 30 days of valid request
Creator Appeals
Appeal account enforcement actions, content removals, or payout disputes.
Response within 5 business days
Compliance (Processors)
Merchant underwriting, compliance verification, and processor inquiries.
Response within 5 business days
Live Chat is available within the Platform for logged-in users. Live Chat hours: Monday – Saturday, 9:00 AM – 8:00 PM ET. Target response: under 5 minutes.
Response Time Standards
| Channel | Initial Response | Resolution Target |
|---|---|---|
| Live Chat (in-Platform) | Under 5 minutes | Same session where possible |
| General Support (support@) | Within 24 hours | 5 business days |
| Trust & Safety (trust@) | 24–48 hours | 72 hours for non-critical |
| Legal / Law Enforcement (legal@) | 5 business days | As required by law |
| Privacy Requests (privacy@) | 5 business days acknowledgment | 30 days |
| Creator Appeals (appeals@) | 5 business days | 5 business days |
| Emergency (CSAM / imminent harm) | Immediate escalation | 2–4 hours |
Frequently Asked Questions
How do I cancel a subscription?
Go to Account Settings > Subscriptions > Manage > Cancel. Cancellation is instant, no phone call required. You'll retain access to the subscribed content through the end of your current paid period. A confirmation email will be sent within 24 hours.
Why was I charged after I cancelled?
Cancellation takes effect at the end of your current billing period, not immediately. If you cancelled partway through a month, your final charge is for the period already active at the time of cancellation. If you believe you were charged in error, contact support@zyrcle.com and we'll investigate right away.
I don't recognize a charge from ZYRCLE.COM on my statement.
The charge is from a subscription to a creator on the Zyrcle platform. If you have a Zyrcle account, log in and review your Subscriptions page to see what you're subscribed to. If you don't recognize the account or believe someone used your card without authorization, contact support@zyrcle.com immediately with the charge date and amount.
How do I request a refund?
Contact support@zyrcle.com or use Live Chat within the Platform. Our support team will review your request. We handle billing errors and unauthorized charges promptly. Goodwill refunds within 7 days of a charge may be available at support's discretion.
How do I report harmful or illegal content?
Use the Report button on any content or creator profile, or email trust@zyrcle.com. For emergency reports involving CSAM or imminent harm, use trust@zyrcle.com and include “URGENT” in the subject line — these are escalated immediately. For human trafficking concerns, you can also call the National Human Trafficking Hotline: 1-888-373-7888.
How do I get verified as a creator?
Navigate to the Creator Portal in your account dashboard and click “Apply to be a Creator.” You'll need to complete our identity verification process including a government-issued ID upload, a biometric selfie check, and tax documentation. Most applications are reviewed within 24–72 business hours.
When are creator payouts processed?
Payouts are processed on a net-30 basis — earnings from a given calendar month are disbursed 30 days after the end of that month. Minimum payout threshold is $20.00. All KYC and tax documentation must be completed before any payout can be released.
How do I submit a DMCA copyright notice?
Email your DMCA takedown notice to legal@zyrcle.com with “DMCA Takedown Notice” in the subject line. Your notice must include all required elements under 17 U.S.C. § 512(c)(3). See our full DMCA Policy for complete instructions.
How do I request deletion of my personal data?
Email privacy@zyrcle.com with your full name and the email address associated with your account. We will process your request within 30 days. Note that some data may be retained as required by applicable law (e.g., financial and tax records).
Business & Operator Contact
Inifex LTD (16543165) dba Zyrcle
Wyoming, United States
General: support@zyrcle.com
Legal: legal@zyrcle.com
Website: zyrcle.com
Questions? support@zyrcle.com